FAQs

Product

How do I charge the Fake Tan Fan?

The Fake Tan Fan is charged through a USB charger.

How long does the Fake Tan Fan take to charge?

The Fake Tan Fan takes about 6-8 hours to fully charge. 

How long does the Fake Tan Fan battery last before recharging?

The Fake Tan Fan battery lasts for about 5.5 hours.

Is the air hot or cool?

The Fake Tan Fan produces cool air. For the best fake tan drying process it is best to use cool air.

Does the Fake Tan Fan come in different colours?

Not yet. Currently we only offer the product in pink.

Refunds

When will my refund be processed? 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days.

Returns

I want to return my damaged/faulty product. Where do I send it to?

All returns must be postmarked within thirty (30) days of the purchase date. Please email hello@loveroseau.com

For more information refer to our Returns & Refunds Policy

Shipping

How much is shipping? How long will my order take to arrive?

We currently charge a flat rate shipping fee for standard and express delivery orders within Australia.

  • Standard Shipping: $10.00
  • Express Shipping: $15.00

Free standard shipping applies on all orders over $80.00 AUD.

Orders within Australia are shipped via Australia Post with a lead time of:

Standard Delivery (2-8 business days)
Express Delivery (1-4 business days)